The Wharton Trust has worked in the Dyke House area of Hartlepool for over 20 years. They offer a range of services such as youth groups, catering, employment support, fitness classes, drop-in wellbeing sessions, free internet access, and space to hire for community groups.
The Wharton Trust team was keen to know more about the people visiting their building, The Annexe. So they became one of the first organisations to test Twine's brand-new visitor app.
The visitor app works like a digital version of a sign-in book at a reception, combined with a membership card with QR code. It allows community businesses to track who goes in and out, and for what reason, with little effort.
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We had the pleasure of speaking with the Sacha Bedding, Centre Manager.
Edward: So, Sacha, first impression of the app?
Sacha: What surprised me most was that older people liked it more than I thought they would. We knew that the youth groups would get along with it. However, some of the first people using it were our bingo group, which has an older userbase. They would say “Where’s the tablet, I can’t sign in!” if our staff on the front desk hadn’t got it set up yet in the morning.
Edward: And were people worried about signing in with their personal data?
Sacha: Most of our people so far have simply created their personal membership cards. We have some people who are only here for the short term, so we don't necessarily need their names each time they sign in. But, we find that some of them then join other activities here. We are interested in seeing how that happens via the visitor app.
Edward: That’s interesting! So now you can actually see what individuals do at The Annexe, not just groups.
Sacha: Yes, and that is really what Twine has done for us - this thinking about the value of data. We always knew it could be useful. But we didn’t have time to think about it or dedicate time to planning data collection. That is a lot easier thanks to Twine. Now we are starting to make use of data, we are able to draw conclusions from it we otherwise wouldn’t be able to.
In our next blogpost, we’ll hear about some of these conclusions that the Wharton trust has drawn.