Hot It Works

How it works


Simple technology

If you subscribe to Twine, you have access to an online tool to gather and analyse the data that matters to you. It is designed to be simple and save you time.

It can collect data through automated surveys, a mobile app for volunteer time, and a footfall tracking app.

Learning from the sector

Twine is more than a software tool: it lets you compare your results against your peers, so you get double the value from every piece of information you collect.

This can tell you, for example, whether your results in your customer satisfaction survey are reason to worry or to celebrate, compared to similar organisations.

Insight in your inbox

We also offer analysis and insight blogs, based on the sector-wide data from Twine users.

With a large number of your peers involved, Twine can tell you, for example, what organisations with very high customer satisfaction are doing differently.

Would you like to discuss how Twine could fit into your organisation's activities? Click here to book an online call with full product demo.

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Easy surveys via text message

Surveys are a good way of engaging your local community, and also to develop a clear picture of your business’s local impact.

Twine surveys have two big advantages:

1. They use text message, increasing your response rate:

  • Mobile phones are the most widely used technology in the UK, with over 90% of adults having a mobile and 81% of UK adults having a Smartphone
  • They can be done "on the go" and don't require your respondents to make time for them
  • They don’t rely on WIFI or internet access
2. They are pre-set, saving you time

  • You will find a large selection of pre-formulated surveys on Twine. They cover customer/volunteer satisfaction, feedback on your services, trends in wellbeing and confidence, and many others.
  • Our surveys are developed by academics and benchmarked against industry standard wherever possible. You don't have to worry about phrasing them.
  • Surveys are automated, taking 1 min to set up and run. Then you can watch your results come in in real time.
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Tracking volunteer activities via Smartphone app

Through Twine you can also collect volunteer data through a smartphone app.

Volunteers are important to your business. Twine helps you to measure and show that importance, by tracking the hours they spend working with you. 

Volunteers can log their own hours and activities, or ask an admin to log them on their behalf, on a smartphone. You can view all volunteer data in your Twine workspace, where it is easy to make sense of it. It allows you to see exactly who is supporting you for how many hours, and which times of the day/week/month/year you might be over- or understaffed.

With that knowledge, you can strengthen your relationship with your volunteers, recognise them for their work, and see the overall value they bring.

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Seeing who visits

Twine also gives you an easy way to measure footfall at your business - at events, services you run, or day-to-day.

Our visitor app works like a combination of a visitor sign-in book, and a "membership card". It works on a tablet or laptop, and keeps track of your visitors through QR codes, which they can carry as print-outs or on their smartphones.

The visitor app will allow you to see

how many people visit,

which demographic visits each of the activities you offer,

what times are peaks and troughs,

and how often people come.

Benchmarking your financial performance

When you subscribe, you are given full access to the financial benchmarks we’ve developed that measure your activity against similar organisations in your sector, or in your region.This will help you in your budgeting and investment decisions.

Benchmarks are based on your published annual accounts, and in prototyping mode at the moment.

New features

Twine is a product in its toddler shoes. We are continuously developing the platform, adding features and making it even better at collecting the right kind of data.

We're always interested in feedback from our users, and are working to implement your suggestions!