If you need help, check our FAQs first. But if you're still stuck  Get in touch

  • 1 What if the indicators that we need to measure are not covered by the Twine surveys?

    While surveys will always be ready-made with questions in your workspace, we are always open for suggestions for new surveys. If the piece of information your organisation needs to measure is not accessible via Twine, send us an email. We will do our best to develop surveys valuable to everyone based on your suggestions.

  • 2 Can we upload our organisation's own surveys and results to the platform?

    No. Twine was created as a unique data collection and knowledge sharing initiative, and it depends on users generating comparable data. For that reason, surveys are ready-made in your workspace. This method has the advantage of allowing you, as a Twine user, to benefit from both the data you collect for your own organisation, and for conclusions the Twine team will be able to make across all Twine users’ data. This also saves your organisation a lot of time!

  • 3 Which bookkeeping packages will be supported?

    We are planning to integrate Kashflow into our system but will also be able to integrate data from all the main bookkeeping packages (Xero, Quickbooks, Sage) through our benchmarking tool. 

  • 4 Is Twine a social impact measurement platform?

    Not really. But it depends on what you consider as "social impact measurement".

    We are committed to helping businesses gain insight into their community's attitudes, preferences, and wellbeing changes by collecting reliable data, making sense of it and comparing it in ways that are relevant and helpful. 

    We don’t believe that local social businesses should be engaged in academic style research and full-scale impact evaluation. This is neither their area of expertise nor their purpose. Instead, the Research Institute a Power to Change collaborates with social scientists on a variety of studies on the impact of local social enterprise, some of which is based on data gathered through Twine.

    Designed for community businesses, Twine wants to encourage the collection of useful data that helps businesses and doesn’t weigh them down.

  • 5 Is it easy to use?

    Like any technology, Twine does take a bit of practice although we have tried to keep it as simple as possible. In particular we’ve concentrated on automating the analysis of the data, so that you don’t have to, and also integrated a comparison tool, another complicated task. We’re helping subscribers with the trickier bits by providing initial training, and a helpline. 

    Any feedback is useful to us and will help us to improve the platform. Do let us know if you have any thoughts about how we could change Twine for the better.

  • 6 How long does it take to set up?

    Subscription takes a matter of minutes. Once you receive your login details, you can access video tutorials or different forms of training here.

    Then you are all set, and will be invited to send out your first survey. Once you’re using the platform, we recommend sending surveys at least every three months.

    Volunteer data will be collected whenever volunteering takes place, and uploaded onto your Twine workspace overnight, so you may want to engage with on a regular basis. We’d recommend weekly. 

  • 7 Do I need technical support?

    Once it’s set up, Twine should need very little technical support. If you do have any questions, please contact our technical team at support+twine@frontlinesms.com

  • 8 What about data protection?

    Under GDPR law, both Power to Change as the agency behind Twine and the organisations using Twine are data controllers. We have taken all necessary precautions to ensure that the personal data we hold is kept safe and processed fairly, please see our full Terms and Conditions and the privacy policy for this website for reference.
    As an organisation using Twine, running surveys and monitoring your volunteers will require you to take appropriate measures for data protection. When you sign up, there is a guidance sheet and training provided, but it is essential that your organisation follows its own data protection policy in line with GDPR.