Faqs

FAQs

If you need help, check our FAQs first. But if you're still stuck  Get in touch

  • 1 Which bookkeeping packages are supported?

    We are currently integrating Kashflow into our system but will also be able to integrate data from all the main bookkeeping packages (Xero, Quickbooks, Sage) through our benchmarking tool. 

  • 2 Is Twine a social impact measurement platform?

    Yes. We are committed to helping community businesses understand the impact they are having within their local neighbourhood by collecting reliable data, making sense of it and comparing it in ways that are relevant and helpful. 

    Hopefully, Twine will look and feel very different to the usual kinds of social impact systems that you might have come across before. These systems make huge demands and are yet to prove their worth. 

    We don’t believe that businesses should be engaged in academic style social research. That kind of research is best conducted by experienced researchers, working in collaboration on longitudinal studies that can then be shared with social programmes to inform their work on the ground. 

    We want to highlight the collection of useful data that helps businesses and doesn’t weigh them down.  

    So, Twine is social impact measurement platform, but not in the traditional sense.

  • 3 Is it easy to use?

    Like any technology, Twine does take a bit of practice although we have tried to keep it as simple as possible. In particular we’ve concentrated on automating the analysis of the data, so that you don’t have to, and also integrated a comparison tool, another complicated task. We’re helping subscribers with the trickier bits by providing initial training, and a helpline. 

    Any feedback is useful to us and will help us to improve the platform. Do let us know if you have any thoughts about how we could change Twine for the better.

  • 4 How long does it take to set up?

    Subscription takes a matter of minutes, followed by a one-hour tutorial that helps you set up your Twine mobile phone and gives you an overview of how the platform works.

    You will also send out your first survey and be able to see how the results are analysed and presented. Once you’re using the platform, we recommend sending surveys at least every three months.

    Volunteer data will be collected whenever volunteering takes place, so this provides a more real-time data feed that you may want to engage with on a regular basis. We’d recommend weekly. 

  • 5 Do I need technical support?

    Once it’s set up, Twine should need very little technical support. If you do have any questions, please contact our technical team at support+twine@frontlinesms.com

  • 6 What about data protection?

    We’ll be publishing our full data protection policies soon. Twine will hold data in accordance with the Data Protection Act and will make sure that any aggregated and comparative data is completely anonymous.

    You will also be given advice about data protection and more detailed guidance on using surveys as part of the training.

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